The museum must confirm its final change, cancellation and no-show deadlines.
Requesting a change
Please contact the museum as early as possible and include the order number, visitor name and requested new date. Changes depend on capacity and the conditions of the purchased experience.
Cancellations and refunds
Requests are reviewed according to applicable law and the booking conditions displayed at purchase. Approved refunds are returned through the original payment method; processing time may depend on the payment provider.
Events and museum changes
If the museum cancels an event or cannot provide the purchased experience, customers will be offered an appropriate alternative or refund. This does not cover unrelated travel, accommodation or other third-party costs.
Contact
Use the Contact page and include your order number so the team can locate the booking quickly.